Terms and conditions

These terms apply to your use of this website and to the services and products you book or buy from RO Trust India (“we”, “us”). By using the website or booking a service, you agree to them. Please read them together with our privacy policy.

1. Our services

We provide servicing, repair, installation and uninstallation of RO and other water purifiers, annual maintenance contracts (AMC), new purifiers, spare parts, and service for commercial RO plants. Service is available in the areas we cover; we will tell you when you book if your location is outside them.

We are an independent service provider. Unless we say so in writing, we are not the authorised service centre of any purifier brand, and brand names on this website are used only to describe the products we work on.

2. Bookings and visits

• A booking sent through this website, WhatsApp or by phone is a request. It is confirmed only when our team calls or messages you to agree a visit slot.
• Visit times are estimates. Delays can happen due to traffic, earlier jobs or parts availability, and we will try to let you know.
• Please make sure an adult is present during the visit, and that the technician has safe access to the purifier, a working power point and a water supply.
• Please give correct details about the purifier brand, model and problem, so the technician can bring suitable parts.

3. Prices, quotes and payment

• Prices for visits, service, parts, installation and AMC plans depend on the purifier model, its condition and the work needed. Prices on this website, if any, are a guide and may change without notice.
• The technician will tell you the cost of parts and labour before starting any repair or replacement. No chargeable work is done without your approval.
• A visiting or inspection charge may apply even if you choose not to go ahead with the repair. We will tell you about it when you book.
• Payment is due when the work is completed, unless agreed otherwise in writing. Prices include applicable taxes unless stated otherwise.
• Quotations for new purifiers and commercial plants are valid for the period stated on the quote.

4. Rescheduling and cancellations

You can reschedule or cancel a visit at no charge by calling or messaging us before the technician sets out. If the technician arrives and cannot access the purifier or carry out the work for reasons on your side, a visiting charge may apply.

5. AMC plans

• An AMC covers the visits, parts and services listed in your plan for the period stated, starting from the date of activation.
• Plan prices depend on the purifier model and water conditions, and are confirmed after an inspection. We may decline an AMC for a purifier in poor condition until it is repaired.
• Unless your plan says otherwise, an AMC does not cover damage from physical impact, fire, flooding, power surges, misuse, tampering, unauthorised repairs, very high input water TDS, or parts not listed in the plan.
• Scheduled visits should be used within the plan period and are not carried forward or refunded if missed.
• An AMC is linked to one purifier and one address and cannot be transferred without our agreement. Plans are not refundable once the first service visit has been made.

6. Warranty on service and parts

• Parts we supply carry the warranty stated on your bill or by their manufacturer. Consumables such as filters, cartridges and membranes wear out with use and are not covered against normal wear.
• If a fault caused by our workmanship appears within the period stated on your bill, we will fix it at no extra labour charge.
• Warranty does not apply where the purifier has been opened, repaired or modified by someone else after our visit, or damaged by misuse, power fluctuation, water pressure problems or accidents.
• Our service does not change the terms of your manufacturer’s warranty, which is decided by the manufacturer.

7. New purifiers and spare parts

Product images, descriptions and specifications are for guidance; the actual product may vary slightly. Availability is confirmed at the time of order. New purifiers are covered by their manufacturer’s warranty, and installation charges, if any, are shown in your quote. Parts fitted or opened cannot be returned unless they are faulty.

8. Your responsibilities

• Use the purifier as described in its manual and replace filters at the recommended intervals.
• Tell us about any known electrical or plumbing issues at the site before the visit.
• Treat our technicians with respect. We may stop work where a technician’s safety is at risk.

9. Limitation of liability

We take care in all our work, but to the extent allowed by law, our total liability for any claim relating to a service or product is limited to the amount you paid us for that service or product. We are not responsible for indirect losses, or for damage caused by existing faults in plumbing, wiring or the purifier that were not part of our work. Information on this website, including our blog and water guides, is general advice and not a substitute for a water test or a professional inspection. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

10. Use of this website

You may use this website for personal, non-commercial purposes. Its content, logo and design belong to RO Trust India and may not be copied or reused without our permission. You must not misuse the website, send false bookings, or try to interfere with how it works. We try to keep the information here accurate and up to date, but we do not guarantee that it is complete or error-free.

11. Complaints

If you are unhappy with our service, call +91 99300 90487 or email antriksh@psyber.co with your name, address and visit date. We will look into it and respond as quickly as we can.

12. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in Mumbai, Maharashtra.

13. Changes to these terms

We may update these terms from time to time. The version on this page at the time of your booking applies to that booking.